We hold a good responsibility in keeping the confidentiality of the personal information that we collect in order to provide a sustainable and reliable service. This policy intends to explain the disclosure of the information, the uses, and how the client’s data is managed within the company operations. Openness and clarity between all parties is our prime concern while we maintain strong and meaningful privacy protections for the clients who wish to travel with us.

1. Why We Collect Your Data

Through a legitimate process, we will collect, use, share, operate and store your personal information. The information is basically used as a supportive factor for the steps taken to make a holiday contract between the customer and the travel service provider. Such performance may take place solely with your specific consent for the use of your information to conform with a relevant legal or regulatory obligation that we occupy, or for our legitimate commercial interests as a commercial organization. In each relevant situation, the policy below validates the legal basis for our use of your personal information.

2. How We Collect Your Data

Basically, we collect and use information when you interact with us, when you use our products and services, and when you visit our website. Often the clients are required to submit their information (via, including but not limited to, our website, telephone calls, Skype, and email), or through social media.

3. What Data do We Collect From You?

Through any of the interactive methods mentioned above, we collect your personal data such as your name, residential/mailing address, telephone number, email address, passport details, flight details, payment details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. accommodation or tour providers). We also make your interests prior when collecting information that will ensure you the most feasible personal experience with a perfectly designed tour.

4. How We Use Collected Data

Basically, your personal information will be used by us to respond to your inquiry and to go with the travel procedure. For the accomplishment of your holiday trip and to provide you with the required service, we may share your personal information with the parties including third-party suppliers, hotels, experience hosts, experience providers, transport providers, chauffeurs, guides, and drivers, as well as governmental agencies as required. We assure your information won’t be given to third parties for marketing purposes.

5. Following will be the summing up of key reasons for collecting your personal information:

• Discuss travel arrangements to plan and execute the most appropriate trip for you

• Booking your tour and hotel reservations

• Inform you of special promotions, and other marketing-related activities

• Compiling customer feedback on our services

• Notifying you of any changes or amendments to your booking

• Notifying you of emergencies

• Providing you with a seamless service and up to date information

We never sell or rent data to third parties. This data will be used by us to ensure you have a safe tour and in relation to the products and services we provide

6. Your Images

During a tour, your images and photographs might be captured by our representative for the company usage and to maintain the gallery. Or you may voluntarily send us the images that you have taken throughout the tour. We ensure to ask you for consent to use the images for marketing purposes (throughout the website and in our digital newsletter, as well as on social media such as Facebook, Instagram, and Twitter) and to upload them to the blog section of our website. The blog will contain the name, images, and the written descriptions of you. In case you need not publish your name, it will be removed as per your request. Please note that all the content you send us will be used with your permission only.

7. Who Can Access Your Data

We will never sell or rent your data to third parties, only sharing information when it is required to fulfill our obligation to you. Data submitted through our forms is accessible only by us. We do not pass it on to any third parties. Although our website and communications may contain links to other websites, we are not the owners of these sites, and therefore are not responsible for the privacy practices of such other sites.

8.  Secure Your Personal Information

Generally, you will be able to visit this website without revealing your identity or any of your information. However, with our strict physical, electronic, and administrative safeguards, we are protecting your personal information from hinders of unauthorized or inappropriate access.

9. CHANGES TO THIS PRIVACY POLICY

The Company has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED

Your personal data will be stored by the Company for a minimum of seven (7) years and for a maximum period as may be required under law or accepted business practices.

11. YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

12. CONTACTING US

If you have any questions about this privacy policy, the practices of this site, or your dealings with this site, please contact us at:

Sri Lanka by Bike

Bike shop, Rental and Repair Center

No 245 Pannipitiya

Piliyandala

Sri Lanka

Tel.: + 94 - 77 504 1485

E-Mail: info@srilankacycletour.com

www.srilankacycletour.com